Return Policy

We want you to love your purchase! If something isn’t quite right, we’re happy to help. We offer a 30-day return window from the date your order is delivered.

 

To qualify for a return:

• Items must be unused and in their original condition and packaging.

• Please include your order number and contact information when sending your return.

If your order arrived damaged or defective, please email us right away at poppyandlane@gmail.com with photos of the item and packaging. We’ll make it right as quickly as possible!

 

Please note:

• Original shipping costs are non-refundable.

• Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

• Once your return is received and inspected, we’ll process your refund to your original payment method. Please allow a few business days for the credit to appear, depending on your bank or card provider.

 

If you have any questions about your order, need help starting a return, or just want to chat about sizing or exchanges, feel free to reach out — we’re always happy to help! 💌
Email: poppyandlane@gmail.com